Privacy Policy

Last updated: 2 August 2026

This policy explains what personal information Partial Platforms ("Partial", "we", "us") collects through the Partial dating application, why we collect it, who we share it with, where we keep it, how long we keep it, and what you can ask us to do with it.

Partial is offered only in Canada. This policy is written to Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and the provincial privacy laws that apply in Quebec, British Columbia and Alberta.

Partial is an adults-only service. We do not knowingly collect information from anyone under 18.

1. What we collect

You give us this

We collect this automatically

Sign in with Apple or Google

If you sign in with Apple or Google, we receive a verified identifier for you from that provider, and your email address where you allow it to be shared. We do not receive your password. If you use Apple's "Hide My Email", we only ever see the relay address.

Biometrics

If you enable Face ID, Touch ID or Android biometric unlock, that check happens entirely on your device. We never receive your fingerprint, face data or any biometric information.

What we do not collect

We do not collect precise GPS location, we do not track you across other apps or websites, we do not use advertising identifiers, and we do not sell your personal information to anyone.

2. Why we use it, and your consent

We use your information to run the Service: to create your account, show your profile to other members, deliver your messages, run the feed and matching, notify you, keep the Service secure, meet our legal obligations, and moderate content.

Under PIPEDA we rely on your consent, which you give when you create your account and agree to this policy. You can withdraw consent at any time by deleting your account (section 6). Some processing — keeping records of reports and enforcement, and meeting legal obligations — continues after that, as described in section 5.

Deactivating your account (section 6) hides you from other members but is not a withdrawal of consent: we continue to hold your information so that it is there when you come back. If you want us to stop holding it, delete your account instead.

We do not send marketing messages. If we ever do, it will be with your separate express consent, as Canada's anti-spam legislation requires, and with an unsubscribe option.

3. Automated content moderation

To keep the Service safe, and because the app stores require it of any service carrying user-generated content, we screen what is submitted:

• Photos are checked by an automated image classifier before they appear on your profile. A photo may be refused, or published and referred to a person for review. Photos are also re-encoded at this point, which removes any metadata the original file carried — most importantly the GPS coordinates most phones record.
• Text in opinions, profile descriptions and messages is screened automatically for the categories set out in our Terms of Service — content involving minors, sexual content, hate speech, threats, and scam patterns. Text may be refused, or published and referred to a person for review.
• Reports you or other members file are reviewed by a person.

Automated screening can result in content being refused. It does not, on its own, result in your account being suspended or removed — a person reviews the account before that happens, and you can ask us to look again by writing to admin@partial.chat.

4. Who we share it with

We do not sell your personal information and we do not share it for advertising. We share it only with the service providers that run parts of the Service for us, and only as far as they need it:

We may also disclose personal information where we are legally required to — for example in response to a valid court order or a lawful request from law enforcement — or where we reasonably believe it is necessary to prevent serious harm to a person.

If we are ever involved in a merger, acquisition or sale of assets, your information may be transferred as part of it. We will tell you before that happens.

5. Where your information is stored, and transfers outside Canada

Your account, profile, photos, messages and opinions are stored in Canada, in Google Cloud's Toronto region.

Your photos are not publicly accessible. They are held in private storage and shown to you and to other members through temporary, signed links that expire; there is no permanent public address for any photo you upload. We also remove the metadata from photos when you upload them — including any location the camera recorded, which is usually where the photo was taken.

Two things necessarily leave Canada:

• Push notifications. Apple's and Google's notification services are operated from the United States. We send them a device token and a generic alert. We deliberately do not put message content in a push notification — the alert says you have a new message, not what it says.
• One-time sign-in codes, sent by SMS through Twilio. We provide your phone number and the code.
• Moderation alerts. When someone files a report, we email our moderation team through Twilio SendGrid. That email contains only internal identifiers and the reported category — never message text, photos, or the reporter's own description, all of which stay in our own systems.
• Automated photo screening. Photos are checked by Google Cloud Vision, which is processed in the United States. Google does not offer this service from within Canada, so screening cannot be performed in-country. The photo is sent for classification and we receive back a rating; it is not used to train anyone's models and it is not retained by us outside the storage described above.

While information is outside Canada it is subject to the laws of the country it is in, and may be accessible to the courts and authorities of that country. You may contact our Privacy Officer (section 9) for more information about our practices for handling information across borders.

6. Deactivating or deleting your account, and what we keep

There are two ways to leave, and the difference matters for your information: one keeps it and one does not.

Deactivating — reversible, and we keep everything

Settings → Deactivate my account. You are hidden from other members: you do not appear in the discovery feed, nobody can open your profile or see your photos or name, and anywhere you would otherwise appear — an existing conversation, an opinion you posted — you are shown as "Deactivated User". Other members are not told that you deactivated, or when.

We keep all of your information exactly as it was. Nothing is deleted, moved or altered. That is the point: signing back in and choosing Reactivate my account restores your profile, photos, matches, conversations, opinions and votes precisely as you left them. There is no time limit.

While you are deactivated we stop sending you push notifications, and you cannot message, post, swipe or match. We continue to store your information, and processing that does not depend on your being visible — security, legal obligations, and the moderation records described below — continues.

Deactivating is not a withdrawal of your consent, and it is not a deletion request. If you want your information removed, delete your account.

Deleting — permanent

You can delete your account at any time, from inside the app: Settings → Delete my account. This works whether your account is active or deactivated. If you no longer have the app, use date.partial.chat/docs/delete-account.

Deletion is immediate and permanent. There is no grace period and no way to recover the account.

Deleted immediately

Your account and sign-in credentials; your linked Apple/Google identities and all active sessions; your profile, bio, and all your photos (including the image files themselves); your presence in the discovery feed; your matches and match history; your swipes; your membership of every conversation; your notification and device tokens; your blocks; and reports you filed about other people.

Retained, and no longer linked to you

Some things you contributed to shared spaces stay, because deleting them would take away other members' own records and rewrite what they saw:

Once your account is deleted, none of this is connected to you: your account and profile no longer exist, nothing links the content to your name, email or phone number, and it is shown in the app as belonging to a deleted user.

If you want this content removed as well, contact our Privacy Officer (section 9). We will consider each request on its merits and tell you what we can do and why.

Other retention

We keep server and security logs for 90 days. We keep information for longer where the law requires it, or where it is needed for an ongoing legal claim or investigation.

7. Security

• All traffic between the app and our servers is encrypted with TLS.
• Passwords are stored only as bcrypt hashes.
• On your device, your sign-in credential is held in the platform's secure storage — the iOS Keychain or the Android Keystore — and can be protected with biometrics.
• Access to production systems is limited to people who need it.

No service can promise perfect security. If a breach occurs that creates a real risk of significant harm to you, we will notify you and the Office of the Privacy Commissioner of Canada as PIPEDA requires, and any provincial regulator that applies.

8. Your rights

Most of what you might want is in the app, and doing it there is immediate:

Canadian privacy law also gives you the right to ask us for access to the personal information we hold about you, to have inaccurate information corrected, and to challenge how we have handled it. If you are in Quebec, you may also request a copy in a structured, commonly used technological format.

To make such a request, write to our Privacy Officer (section 9). We will respond within 30 days, as PIPEDA requires. We may need to verify your identity first, and in some cases the law permits or requires us to withhold information — if so we will tell you why.

If you are not satisfied with our response, you can complain to the Office of the Privacy Commissioner of Canada (priv.gc.ca), or to your provincial regulator: the Commission d'accès à l'information in Quebec, or the Information and Privacy Commissioner in British Columbia or Alberta.

9. Contact us

Privacy Officer Partial Platforms Email: admin@partial.chat

10. Children

Partial is for adults. You must be 18 or over to use it. We collect date of birth at sign-up and refuse accounts that do not meet that requirement. If you believe someone under 18 is using Partial, report them in the app or write to admin@partial.chat — we treat this as our most urgent category and remove the account.

11. Changes to this policy

We may update this policy. If a change is material we will notify you in the app or by email before it takes effect, and update the date at the top.